Privacy Policy

Last updated: 8 July 2026

This policy explains what personal data ProMatchTips collects, why we collect it, who we share it with, and the rights you have over it.

1. What we collect

• Account data — your name, email address and a securely hashed version of your password (we never store the password itself).
• Billing data — if you subscribe, Stripe processes your payment and we store only your Stripe customer and subscription references and your plan. Your card details never reach our servers.
• Preferences — your notification settings, such as whether you have opted in to results emails.
• Technical data — standard server logs (such as IP address and browser type) used for security and to keep the service running.

We do not use advertising trackers or sell personal data to anyone.

2. How we use it

• To provide the service: your account, your plan, and the content it unlocks.
• To process subscription payments and manage billing (via Stripe).
• To send transactional email — password resets, and (only if you opt in) results summaries. You can switch summary emails off at any time on your Account page.
• To protect the service, for example rate-limiting repeated failed logins.

3. Legal bases

Under the GDPR we rely on: performance of a contract (running your account and subscription), consent (optional emails you opt in to), legitimate interests (keeping the service secure), and legal obligation (retaining payment records where required).

4. Who we share data with

We share personal data only with the processors needed to run the service:

• Stripe — payment processing (Stripe's privacy policy).
• Our email delivery provider — to send the transactional emails described above.
• Our hosting provider — the infrastructure the service runs on.

We may also disclose data where the law requires it. We do not otherwise share, rent or sell your data.

5. How long we keep it

Account data is kept while your account exists and deleted when you delete your account. Payment records are retained by Stripe (and in our billing history) for as long as tax and accounting law requires. Server logs are short-lived and rotate automatically.

6. Your rights

Under the GDPR you can:

• Access the personal data we hold about you, and ask us to correct it.
• Delete your account and data at any time from your Account page — or by emailing us.
• Object to or restrict certain processing, and withdraw consent (for example, turning off summary emails) at any time.
• Receive a portable copy of the data you have given us.
• Complain to your data protection authority — in the UK, the Information Commissioner's Office.

To exercise any of these rights, email support@promatchtips.com.

7. Cookies

We use a single essential session cookie to keep you signed in. We do not use advertising or analytics cookies, so there is no cookie banner to click — there is nothing to opt out of.

8. Children

ProMatchTips is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18 — see our 18+ policy. If you believe a minor has created an account, contact us and we will delete it.

9. Changes to this policy

If we change this policy we will update the date above and, for significant changes, tell you by email or on the site.